Permaculture Tools Warranty and Returns Policy
Permaculture Tools products (not courses) come with a 30 day money back guarantee from the time you purchase the product. If you are not satisfied with the product or it does not meet your high expectations, then you may return the product to Permaculture Tools Base (at your expense) and receive a full refund minus the shipping costs, provided, it is within the time frame of 30 days (from purchase date prof required), the product is not broken, or misused (this is at Permaculture Tools discretion).
Permaculture Tools products (not courses) come with a 12 month return to base manufacturing fault warranty, covering manufacturing defaults at our discretion. The warranty does not cover commercial use or misuse of or modification of the product. The postage and handling is not covered in the warranty and is the responsibility of the customer, both too and from base.
Blade chips are only a warranty issue if they have occurred when used properly such as on green vegetation. No warranty for stone chips will be given.
Cold climate use: If you are using the tool for cold climate use, such as regular temperatures under 10 degrees Celsius please make a note of this so a cold climate blade can be made to order.
No warranty will be given for tool use for use under 2 degrees Celsius.
Permaculture Tools is not responsible for any losses or damages during shipping, it is the customers responsibility to take out insurance to cover losses or damages during shipping if the customer wishes to do so.
Once Permaculture Tools has shipped the item/s it is from then on the responsibility of the customer and Permaculture Tools holds no responsibility to its shipping. If you have an issue with shipping such as loss, damage or delayed times you will need to contact the shipping provider yourself.
Permaculture Tools hold the final say at its own discretion to accept or reject any warranty or returns clams.